Privacy Policy and Cookies
If you have any questions or concerns about privacy these should be addressed to sales@fibrelok.co.uk
At www.fibrelokproducts.com we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
We personalise your shopping experience by using your purchases to shape our recommendations and special offers about products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new www.fibrelokproducts.com services and special offers we think you'll find valuable.
Do www.fibrelokproducts.com store financial information?
We do NOT currently store and will NOT store your financial details. This includes all credit and debit card information.
How does www.fibrelokproducts.com protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
Will www.fibrelokproducts.com disclose the information it collects to outside parties?
We will never divulge any of your personal details, by which we mean your name and address or email address, to any third party for them to market un-related products or services to you. We may use your details to advise you of money saving offers, or major changes at www.fibrelokproducts.com.
Third party cookies may be used to track behaviour on our site by third parties. These cookies do not contain any personal details.
Your information will be held by Fibrelok Products (or its successors, assigns or purchasers) and, other than for the purpose of fulfilling your order.
COOKIES
In order to provide a service on the internet we it sometimes involves placing small amounts of information on your device. This will include a small file known as a cookie. This cannot be used to identify you personally.
These cookies are used to improve services such as:
- Identifying the fact that you have already registered a username and password
- measuring how our customers use our services
We use FIRST PARTY cookies which are controlled by us and THIRD PARTY cookies use by other websites such as Facebook and Twitter. These are not controlled by us.
Third Party Cookies
Google Analytics
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Cookies which are used to collect information on how visitors us our site. The cookies are anonomyous and show what pages you have visited and for how long.
Affiliate window
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Track a customer who has visited our site through an affiliate partner. For example in order to pay a cashback amount.
YouTube
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Control and Delete Cookies
We will not use cookies to store personable information regarding any of our customers. If you wish to delete any cookies then you can do so through your browser setting and HELP function.
Deleting cookies may restrict the usage of the website.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE name
COOKIE Description
CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
You sesssion ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
POLL
The ID of any polls you have recently voted in.
POLLN
Information on what polls you have voted on.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
The number of items in your Wishlist.
Privacy Policy and Cookies
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If you have any questions or concerns about privacy these should be addressed to sales@fibrelok.co.uk What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. Do www.fibrelokproducts.com store financial information? We do NOT currently store and will NOT store your financial details. This includes all credit and debit card information. How does www.fibrelokproducts.com protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Will www.fibrelokproducts.com disclose the information it collects to outside parties? We will never divulge any of your personal details, by which we mean your name and address or email address, to any third party for them to market un-related products or services to you. We may use your details to advise you of money saving offers, or major changes at www.fibrelokproducts.com. Third party cookies may be used to track behaviour on our site by third parties. These cookies do not contain any personal details. Your information will be held by Fibrelok Products (or its successors, assigns or purchasers) and, other than for the purpose of fulfilling your order.
We use FIRST PARTY cookies which are controlled by us and THIRD PARTY cookies use by other websites such as Facebook and Twitter. These are not controlled by us.
Third Party Cookies
Control and Delete Cookies We will not use cookies to store personable information regarding any of our customers. If you wish to delete any cookies then you can do so through your browser setting and HELP function. Deleting cookies may restrict the usage of the website. |
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
